Payments:
Full payment is required upon booking, to hold the dates.

Cancellations:
** If a cancellation is received within 14 days of the booked date of the course: No refunds.
** If a cancellation is received 14 days or more before the dates of the course: No refunds, but a free reschedule of the dates will be considered or the client can keep a credit and book at a different date.

Requests for Rescheduling Booked Dates
This is seen as a cancellation and new booking. Please refer to cancellation policy.

Delegate changes
Substitution of delegates can be made at any time, without penalty.

Course Content: Standard Online
Course content will be as specified on the website. To change this course outline and requests to work with bespoke data, requests should be made at least 7 days beforehand, otherwise the online course outline will be followed.

Course Outline: Bespoke
Clients could request bespoke courses. Course content will be discussed before the course booking is finalised. Once the objectives of a course have been agreed with a client, PCWorkshops will deliver as agreed.

Working hours
Monday to Friday 10am to 6pm.

Bespoke Course Times
Customised training could be scheduled during normal working hours, Monday to Friday 10am to 6pm.

Time of Attendance
Course times will be strictly held.
Course times are as per booking via the website or via Eventbrite.
Candidates arriving late, leaving early or leaving the presentation and returning forfeited the information covered during the time of their absence.
If a booked date is not attended, the day is forfeited and no refunds given.

On-site courses: Facilities
If bespoke courses are presented at the client’s premises, recommendations will be made with regards to minimum standard of facility required. Should these agreed facilities not be present at the client’s premises, PCWorkshops does not accept responsibility for course objectives not achieved due to facilities.

On-site courses: Travelling
PCWorkshops will charge additional fees for travelling to a client.

Consultations
Precourse consultations are always free of charge for the first hour. Thereafter, on a case-by-case basis, consultations may incur an additional charge. This will be discussed and agreed upon before the chargeable time commences. Consultations could take place per telephone, video conferencing or face-to-face.

Course development
Bespoke training may requires the development of bespoke course materials. The development of bespoke course materials will incur an additional charge. This will be discussed and agreed upon before the work commences.

Development
From time-to-time PCWorkshops may agree to do work for the client rather than train the client. This could be e.g. the creation of spreadsheets, Excel macros, Excel VBA code, Access databases, data normalisation, database design, data importing and testing. This may incur a consultation as well as development fee. Pre-work specifications would be drafted, agreed upon and signed off by the client before commencing the work.

Cancellation of courses by PCWorkshops
Although we try to be flexible, PCWorkshops reserves the right to cancel or reschedule a course at short notice, should there be insufficient demand, or events beyond our control making this unavoidable. Alternative dates will be discussed.